8 Jobs in Miami, FL
Moments Hospice is Hiring a Call center representative Near Miami, FL
Moments Hospice is currently looking for 3 Call Center Representatives to join our Team.
1 position to work M-F 08 : 30am-5 : 00pm
1 position to work M-F 08 : 30am-5 : 00pm - Bilingual English and Spanish
1 position to work M-F 07 : 00am-03 : 30pm
Responsibilities :
Provide exceptional customer
service to clients via phone, email, and chat
Answer client inquiries and
resolve issues in a timely and professional manner
Answer inbound calls and
make outbound calls answering general questions and / or transferring calls to
the appropriate staff member or department.
Follow company policies and
procedures for all interactions
Monitor incoming faxes
for documents to be attached to the patient's medical record.
Requirements :
Previous experience in
customer service or call center is a plus
Excellent communication
skills, both verbal and written
Strong phone etiquette and
active listening skills
Ability to prioritize
tasks effectively
Strong problem-solving
skills and ability to think on your feet
Detail-oriented with the
ability to accurately enter data into systems
Last updated : 2024-05-13
Job Summary
Full Time
$39k-50k (estimate)
05/14/2024
08/10/2024
momentshospice.com
MINNEAPOLIS, MN
25 - 50
2016
RAQUEL BOSACKER
$10M - $50M
Related Companies
About Moments Hospice
Moments Hospice is a Medicare Certified Hospice Agency serving 53 Counties in Minnesota, 69 Counties in Wisconsin and the Des Moines, IA metro area. We are focused on creating individual plans of care, because every patient and family is unique. Moments Hospice is committed to honoring patients and familys wishes during the end of life process. We take great pride in creating long lasting partnerships with our Hospitals, Facilities and Community partners by recognizing that we are guests in their facilities and that collaborating on a joint plan of care always results in the best outcome for t ...
he patient. It is our mission to help increase the communities awareness of the Hospice Benefit as we believe that everyone deserves to be comfortable with an optimal quality of life during the end of life process. Rather than a place, hospice is a philosophy - a program of care and support wherever patients need us. Our services extend to any location - a private residence, hospital, assisted living facility, or nursing home. Moments Hospice has defined as its mission to affirm life during its final stages by providing compassionate care to patients and their families; by providing access to hospice care for underserved or difficult to serve populations; by wise and efficient use of available resources, and by educating the community in order to provide them with knowledge regarding end-of-life and hospice care around quality of life.
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The job skills required for Call center representative include Customer Service, Call Center, Problem Solving, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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